Right of withdrawal

Goods

You have a 14-day right of withdrawal on purchases of goods, counted from the day you receive the item, under the Danish Consumer Contracts Act. If the order consists of several items delivered separately, the deadline runs from the last item.

The item must be returned in substantially the same condition and quantity. You may examine it as you would in a physical shop, but if you have used it beyond that, we may deduct the loss in value.

Returns are at your own expense to:

NN Web ApS
Nordmarken 8
8471 Sabro
Denmark

Send the item without undue delay and no later than 14 days after notifying us. You are responsible for packing it securely and carry the risk for it until we have received it.

You cannot withdraw simply by refusing to accept the parcel. We need a clear notice from you at hello@savecoon.com.

Sealed goods

The right of withdrawal does not apply to sealed goods which cannot be returned for health protection or hygiene reasons, once the seal has been broken after delivery. This covers cosmetics, skincare and fragrances, among others.

For cosmetics and fragrances, the original packaging forms part of the item’s value. If the box is damaged or missing, we may deduct the loss in value.

Refunds

We refund the amount no later than 14 days after receiving your notice — but not before the item is back with us, or you have documented that it has been sent. The money is returned to the same payment method you used.

If you withdraw from the whole order, the original shipping cost is refunded too. If you chose a delivery method more expensive than our cheapest standard option, we refund only the amount for standard delivery.

The membership

There is also a 14-day right of withdrawal on the membership, counted from the day you take it out.

The membership is a digital service delivered immediately. If you ask to use it within the 14 days — that is, shop at the member price — we may deduct a proportionate amount for the period you have had access. If you have not used it, you get the full amount back.

If you simply want to stop going forward, you do not need to withdraw: cancel the membership from your account and it runs out at the end of the period with no further payment.

What to include in the return parcel

Include a copy of the order confirmation in the parcel so we can find your order. If you no longer have it, the order number or the email address you ordered with is enough.

We do not accept parcels sent cash on delivery.

How to withdraw

Write to hello@savecoon.com with your order number. You may use the standard withdrawal form, but it is not required — a clear message is enough.

Standard withdrawal form

To NN Web ApS, Nordmarken 8, 8471 Sabro, hello@savecoon.com I hereby give notice that I withdraw from my contract of sale for the following goods/services: Ordered on: ______ Received on: ______ Consumer's name: ______ Consumer's address: ______ Date: ______