Terms & conditions

The company

NN Web ApS
Company reg. (CVR) 38869698
Nordmarken 8, 8471 Sabro, Denmark
hello@savecoon.com

NN Web ApS operates savecoon.com. When you shop on savecoon.com, your contract is with NN Web ApS.

Membership

Savecoon is a members club. Members buy at our cost price; non-members pay full price. You must be 18 or over to join, and the membership is for private consumers and personal use.

The membership is personal and cannot be transferred. One membership may be held per person. You are responsible for keeping your password confidential and for what happens on your account.

The membership costs € 19,95 a month and renews automatically until you cancel it.

You can cancel at any time from your account under Membership, or by writing to us at hello@savecoon.com. The cancellation takes effect at the end of the period you have paid for — there is no commitment and no fee. We do not refund a period already begun.

Cancellation deadline

For administrative reasons we must receive your cancellation at least 48 hours before a renewal for it to take effect on that renewal. If you cancel later than that, the coming period is charged as planned and the cancellation takes effect from the period after.

The deadline only governs when the cancellation takes effect. You can always click cancel — there is no period in which the button is closed, and we ask for no reason.

The deadline does not limit your right of withdrawal. If you withdraw within the 14 days, you are refunded under the rules in the section on the right of withdrawal, whenever in the period you tell us.

Account processing

When you create an account, we process the registration for up to 48 hours. During that time you cannot change your account details or close the account yourself on the site.

The hold applies to self-service only. You can shop as usual, you can cancel your membership, and you can withdraw from your purchase — all three are open from the moment the account exists.

If your details need correcting or deleting within those 48 hours, write to hello@savecoon.com and we will do it for you. We do not refuse a request for correction or erasure during the period; we handle it manually.

Trial period

Right now we offer a 5-day free trial. You pay nothing for the membership during the period — only for the goods you buy.

The trial period automatically becomes an ongoing membership at € 19,95 a month once the 5 days have passed — you need do nothing to continue. If you do not wish to continue, cancel before the period ends and nothing further will be charged.

The length and price of the trial period are always stated on the page where you take out the membership, and are confirmed in writing in the welcome email you receive immediately afterwards.

Prices in other currencies

The membership costs:

Price changes

If we change the price of the membership, you are notified by email at least 30 days before the change takes effect. If you do not wish to continue at the new price, you can cancel before then.

How to buy

Every item shows both prices so you can see the difference before you decide. To buy at the member price you need an active membership — the membership is taken out separately and is never added to your cart automatically. You can always shop without a membership at full price.

The contract is concluded once you have completed payment and received our order confirmation by email. An item in the cart is not reserved.

We reserve the right regarding sold-out items, typographical errors and obvious pricing errors. If an item is priced incorrectly, we contact you before the order ships and you may choose to cancel.

Product images are for guidance. Colours may appear differently from screen to screen.

Your account

When you buy with a membership, we create an account for you automatically from the name and email address you provide. You are signed in straight away, and we send your password to that same address once the purchase has gone through.

If the email has not arrived within a few minutes, check your spam folder. You can change the password at any time under My account, and we recommend that you do.

Cancelling an order

To cancel an order, write to hello@savecoon.com as soon as possible. We can cancel as long as the order has not shipped. Once it has, use the right of withdrawal instead.

Orders and enquiries

Quantity limits

On some items there is a limit on how many units the same customer may buy. It is stated on the item's own page before you add it to the basket, and the limit applies per account across your orders — not per order.

We use it where a batch is small, or where the price only holds because the item goes to private customers in ordinary quantities. If you return an item, it no longer counts towards your limit.

If you nonetheless order more than the limit — for instance across several accounts — we may cancel the excess and refund it. We never cancel more than what exceeds the limit.

Orders can only be placed on savecoon.com. If you have questions about an item or an order, write to hello@savecoon.com — we reply within 48 hours on working days.

Prices and payment

Alle priser er inkl. moms. Prisen vises i den valuta, der hører til dit sprog, og det beløb du ser ved betaling, er det der trækkes. Veksler din bank eller kortudsteder til en anden valuta, kan de lægge et gebyr oveni, som vi ikke har indflydelse på.

Payment is made via Stripe by card, Apple Pay or Google Pay. The amount is charged when the order is placed. We do not store your card details — they are handled solely by Stripe over an encrypted connection.

You are responsible for keeping your payment details valid. If a subscription charge cannot be completed, we notify you by email and give you the chance to update the card before the membership is paused.

Delivery

Expected delivery time is 2–4 working days after dispatch. Shipping depends on whether you are a member:

We deliver to Denmark, Sweden, Norway and the EU countries selectable at checkout. We carry the risk for the goods until they are delivered to you.

If a parcel is not collected and is returned to us, we refund the price of the goods but not the shipping, and we may deduct our costs for the return shipment.

Right of withdrawal

You have a 14-day right of withdrawal on goods. See Right of withdrawal for how to exercise it.

Complaints

There is a 24-month right to complain under the Danish Sale of Goods Act, counted from delivery. If the item is defective, you can have it repaired or replaced, get your money back, or receive a price reduction — depending on the circumstances.

The right to complain does not cover faults caused by incorrect use, lack of maintenance or ordinary wear and tear. For goods with a limited lifespan, the right applies correspondingly shorter.

Write to hello@savecoon.com as soon as you notice the fault, and no later than two months afterwards. Describe the problem as precisely as you can, and ideally attach a photo and your order number.

If the complaint is justified, we pay the shipping both ways — so keep the receipt for the shipment. We do not accept parcels sent cash on delivery.

Resale

Member prices are for personal use. Goods bought at the member price may not be resold commercially. If that happens, we may terminate the membership.

Minors

You confirm on registration that you are 18 or over. If you are under 18, registration and membership must be completed by a parent or guardian. An agreement entered into by a minor may be revoked by the parent or guardian.

Reservations

Our prices follow the market and may change. We reserve the right in respect of circumstances beyond our control — including industrial disputes, supplier delivery failures and other forms of force majeure — which may affect price and delivery time.

Changes to these terms

We may change these terms. If you are a member, you are notified by email at least 30 days before material changes take effect, so you have time to cancel. For one-off purchases, the terms shown on the site when you ordered apply.

Complaints

If you are unhappy, write to hello@savecoon.com first — most things we can sort out straight away.

If we cannot reach agreement, you can complain to the Danish complaints board Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark — kpo.naevneneshus.dk. You can also use the European Commission’s online dispute resolution platform at ec.europa.eu/odr.

Governing law

The agreement is governed by Danish law. As a consumer you retain the rights granted by the law of your own country of residence.

Last updated 12. september 2026